Troubleshooting
Self-diagnose common Stacks Wars issues.
Use this section before contacting support. For each issue: why, fix, when to retry, when to escalate.
Lobbies
Create/join failures, missing rooms, lobby full.
Wallet and chain
Balance, pending txs, claims.
Connection
WebSocket drops and reconnects.
Matches
Cancelled matches and settle issues.
Contact support
Escalate when:
- A vault tx confirmed on Hiro but the app never credits join/claim after several minutes and retries.
- You were charged / funds moved incorrectly with tx ids as proof.
- Account access is broken after clearing cookies and trying a second browser.
Include: account email or username, lobby id / path, game id, Stacks tx ids, UTC timestamps, and screenshots of errors.