Connection issues

Connection lost

Why: Network change, sleeping tab, VPN, or a brief server blip.

Fix:

1. Check the connection indicator in the app.
2. Wait for automatic reconnect.
3. Refresh once if the room looks stuck.
4. Re-open the lobby link if you still cannot rejoin.

Retry: As soon as your network is stable.

Support: Disconnects that keep happening on a healthy network for more than ~10 minutes — note browser and connection type.

Frequent reconnects

Why: Unstable mobile data or a flaky VPN.

Fix: Prefer a stable connection; try without VPN for the session; keep the room tab focused during important turns.

Retry: After switching networks. If the match continued, reopen the same room URL.